Customer Support

We Get By With A Little Help From Our Friends

Whether you are a seasoned veteran or brand new to home plumbing or septic systems, we all run into the occasional problem.

Below you will find loads of helpful information and links to our support team to make sure you resolve your issue as quickly as possible.

---

Frequently Asked Questions

Got a question about your order? Maybe you’re having a shipping issue or need to make a change? Perhaps you’re wondering what the expiration date on your product is? Don’t worry - we probably have an FAQ that will help you!

How can I track my order?

When you place an order from uniquedrainseptic.com you will receive several email confirmations.

The first email you will receive is your Order Confirmation (your receipt).

As soon as your package is boxed-up and a shipping label has been generated, you will receive a Shipping Confirmation email. This email will include your tracking number. You can click on this tracking number to see where your package is currently located.

If you never received an Order Confirmation email, check your spam or junk boxes, the email is likely there. Gmail users may need to check their Promotions tab. It is VERY rare that an Order Confirmation doesn’t get sent - so it is almost certainly in your inbox somewhere.

If you can’t find your confirmation email or tracking number, contact our support team for help.

My order arrived damaged / missing something, what do I do?

We’re really sorry that your package arrived damaged or missing something!

Damaged Packages: Rest assured, we send out hundreds (sometimes thousands) of packages every week and on occasion the delivery driver will get a little rough.

Missing Items: On occasion snafus will happen with shipments.

As frustrating as this can be, don’t worry! We’ve got you covered!

Contact our customer support team and they will help you get back on track right away!

I need to change / update / cancel my order

Our customer support team can help you! Send us an email with your name and order number and we’ll be happy to help you with any changes you need to make!

Please note, our customer support team is active Monday - Friday (9am to 3pm MST). If your request comes in outside of business hours, we’ll be sure to address them first thing when we’re back in the office. Rest assured that shipments do not go out on weekends, or after hours, so we will be able to adjust your shipment if you email us outside of business hours.

How do I use your products?

If you are simply looking for instructions on how to use one of our products, all instructions are included on the product label. FAQ's for popular products can be found here.

If you are looking for a guide to help you use our products for a specific purpose, like resolving a septic emergency or cleaning a particularly difficult drain line, we have numerous guides that will help you. You can find them here.

My Discount code did not work / I did not receive my discount code email

If you are trying to use a coupon code and your discount isn’t being applied at checkout:

1. Make sure the coupon is still active and hasn’t expired.
2. Make sure you are using the coupon exactly as it is spelled. If you have misspelled any portion of the code it won’t work.

If you never received your discount code after subscribing to our newsletter:

1. The coupon code can only be used once per customer. If you already signed up for our newsletter in the past, you won’t receive another email with the coupon code - nor can you use the coupon code if you try to add it at check out.
2. Check your spam and junk email boxes. Occasionally our promotional emails will end up in these email boxes. Gmail users should also check their Promotions tab.
3. Give it time. Sometimes it can take a few minutes for the discount code to be emailed to you after you join our newsletter. Try refreshing your email after 5 minutes to see if the email has arrived.

If you have tried all of these things and you are still struggling with your coupon code, contact our support team for help.

I’m having trouble using my products

If you are running into a problem using our products, your first step should be to read the helpful guides we’ve created that will walk you through solving your problems. You can find our guides here.

If you have read through the guides and you’re still having trouble, reach out to our customer support team and they will help you in any way they can.

What is the shelf life of Unique products?

All of our products have a shelf life of 2 years from the date of manufacturing. To find the date your product was manufactured, look at the first 6 digits of the code stamped on the bottle. This is the date it was produced (MM/DD/YY).

If your product is older than 2 years, don’t assume it’s a lost cause. We keep retains of every batch we make, going back 15+ years, and the products still work to their full capacity. It’s highly likely that yours will too - even if it is older than 2 years.

Does my order qualify for free shipping?

Orders that exceed $40 qualify for free standard shipping. Keep in mind that coupon codes and discounts that lower the price below $40 will disqualify your order for free shipping.

To activate free shipping when your order is over $40, follow these steps.

Guides and Resources

Got a problem you need to solve? Our informative guides have already helped thousands of homeowners solve their plumbing and septic problems! Here are our most commonly read guides:

• Septic system DO’s and DON’Ts - How to use your septic system
• Septic 101 - Understanding your septic system
• What is an aerobic septic system?
• What is a septic system?