When you place an order from uniquedrainseptic.com you will receive several email confirmations.
The first email you will receive is your Order Confirmation (your receipt).
As soon as your package is boxed-up and a shipping label has been generated, you will receive a Shipping Confirmation email. This email will include your tracking number. You can click on this tracking number to see where your package is currently located.
If you never received an Order Confirmation email, check your spam or junk boxes, the email is likely there. Gmail users may need to check their Promotions tab. It is VERY rare that an Order Confirmation doesn’t get sent - so it is almost certainly in your inbox somewhere.
If you can’t find your confirmation email or tracking number, contact our support team for help.
We’re really sorry that your package arrived damaged or missing something!
Damaged Packages: Rest assured, we send out hundreds (sometimes thousands) of packages every week and on occasion the delivery driver will get a little rough.
Missing Items: On occasion snafus will happen with shipments.
As frustrating as this can be, don’t worry! We’ve got you covered!
Contact our customer support team and they will help you get back on track right away!
If you are running into a problem using our products, your first step should be to read the helpful guides we’ve created that will walk you through solving your problems. You can find our guides here.
If you have read through the guides and you’re still having trouble, reach out to our customer support team and they will help you in any way they can.
Orders that exceed $40 qualify for free standard shipping. Keep in mind that coupon codes and discounts that lower the price below $40 will disqualify your order for free shipping.
To activate free shipping when your order is over $40, follow these steps.