Whether you are using the liquid, puck, or drop-in pod version of Septic System Digester we’re here to help you make sure everything goes as planned.
Below you will find helpful information and links to our support team if you run into any snags.
Got a question about your order? Maybe you’re having a shipping issue or need to make a change? Perhaps you’re wondering what the expiration date on your product is? Don’t worry - we probably have an FAQ that will help you!Read Our FAQs
Got a problem you need to solve? Our informative guides have already helped thousands of homeowners solve their plumbing and septic problems! Here are our most commonly read guides:
This varies slightly depending on which version of Septic System Digester you are using:
Septic System Digester - Liquid: Once per month, pour 8 ounces into your toilet bowl and flush twice. Treats 1,500 gallons.
Septic System Digester - Drop-In Pods: Once per week, drop one pod into your toilet. Allow pod to dissolve. Flush toilet. Treats 1,500 gallons.
Septic System Digester - Puck: Once per month, place one puck in your toilet's freshwater tank. Treats 1,500 gallons.
Regularly treating your system with Septic System Digester will extend the time between pump outs and prevent system failure by breaking down and digesting fats, oils, grease, paper and solid waste buildup inside your septic system.
We occasionally hear from consumers who tell us that they’ve heard that it is unnecessary to treat a septic system with a treatment like Septic System Digester. Here’s the deal: in theory, septic systems shouldn’t need any help breaking down waste if they are being used correctly, and as they were designed. Unfortunately, just by living a normal home-life in our modern world we routinely do things that shouldn’t be done in septic systems - things that can lead to sewage backups, costly repairs, and frequent, expensive pump outs. For example, things like dishwashers, garbage disposals, long showers, back-to-back loads of laundry, excessive water use by guests, the use of antibacterial soaps or cleaners, and infrequent tank maintenance are all very much a reality for the average septic user. Most of these problems didn’t exist when septic systems were introduced - thus the reason why you may have been told you don’t need to treat your system.
Here is the honest reality: Because we tend to overuse (and often unintentionally abuse) our systems we need to supplement them, so they can maintain working at peak performance.
High quality septic treatments, like Septic System Digester release targeted bacteria and enzymes which are specially developed to break down solid waste inside your holding tank, plumbing lines, and septic field. The bacteria and enzymes target fats, oils, grease, and paper waste. When you use Septic System Digester you can rest assured knowing that the waste inside your system is breaking down rapidly and effectively, which means you’ll avoid the hassles of sewage backups, system failure, or all-too-frequent pump outs.
So, technically speaking you don’t have to treat your tank - if you’re living like it’s 1750. But let’s be honest, you’re probably living a very comfortable life in your home and to keep it free from sewage issues, you’ll need to regularly treat your system with Septic System Digester.
We recommend adding Septic System Digester to the toilet that is furthest from your septic tank. This allows Septic System Digester to clean your plumbing lines and pipes as it travels to your septic tank.
The Septic System Digester Liquid is great for households with average system use. This is our best selling (and original) septic treatment.
The Septic System Digester Drop-in Pods are designed to match the timing and movement of water and waste as they travel through your septic tank. On average, it takes between 3 and 7 days for water and waste to fully flow through your septic tank. As the water and waste flows out, naturally some bacteria is lost. The drop-in pods are designed to keep your bacteria and enzyme counts inside your tank consistently elevated by adding more bacteria and enzymes each week. This product is a good match for anyone who is intentional about septic system maintenance and wants to go the extra mile to ensure their system is working at peak performance.
The Septic System Digester Puck provides your septic system with the maximum protection against accidental "bacteria abuse.” For example, if you have to do multiple loads of laundry in one day, or if you use antibacterial soaps and cleaners, this product is best for you. By utilizing a flush-release formula, the puck protects your septic system with fresh bacteria each time you flush the toilet. This product is great for families, anyone that tends to put heavier than normal strain on their septic system, or anyone who wants to give their system the maximum protection against issues.
Don’t get hung up on choosing the “perfect” version of Septic System Digester. All of our treatments are going to provide your system with unparalleled strength and complete-system protection. What it really boils down to for most consumers is choosing the method you most prefer to do. Do you like the idea of pouring your treatment in the toilet once per month? Or, adding it weekly? Or, do you like the idea of consistent treatment with every flush?
There are no wrong answers, so have fun choosing the option that best works for you!
One of the many benefits of treating your septic system with Septic System Digester is the ability to use any brand or type of toilet paper. Septic System Digester breaks down and digests all organic material - including toilet paper - so you can rest easy knowing that your preferred brand of toilet paper isn’t damaging your septic system.
We highly recommend that you do not use antibacterial hand soaps, dish soaps, or cleaners that may find their way down your sink, shower, toilet, or tub drains. Antibacterial products strain your septic system by killing the beneficial bacteria that keep your system operating at peak performance.
When you place an order from uniquedrainseptic.com you will receive several email confirmations.
The first email you will receive is your Order Confirmation (your receipt).
As soon as your package is boxed-up and a shipping label has been generated, you will receive a Shipping Confirmation email. This email will include your tracking number. You can click on this tracking number to see where your package is currently located.
If you never received an Order Confirmation email, check your spam or junk boxes, the email is likely there. Gmail users may need to check their Promotions tab. It is VERY rare that an Order Confirmation doesn’t get sent - so it is almost certainly in your inbox somewhere.
If you can’t find your confirmation email or tracking number, contact our support team for help.
We’re really sorry that your package arrived damaged or missing something!
Damaged Packages: Rest assured, we send out hundreds (sometimes thousands) of packages every week and on occasion the delivery driver will get a little rough.
Missing Items: On occasion snafus will happen with shipments.
As frustrating as this can be, don’t worry! We’ve got you covered!
Contact our customer support team and they will help you get back on track right away!
Our customer support team can help you! Send us an email with your name and order number and we’ll be happy to help you with any changes you need to make!
Please note, our customer support team is active Monday - Friday (9am to 5pm). If your request comes in outside of business hours, we’ll be sure to address them first thing when we’re back in the office. Rest assured that shipments do not go out on weekends, or after hours, so we will be able to adjust your shipment if you email us outside of business hours.
If you are simply looking for instructions on how to use one of our products, all instructions are included on the product label.
If you are looking for a guide to help you use our products for a specific purpose, like resolving a septic emergency or cleaning a particularly difficult drain line, we have numerous guides that will help you. You can find them here.
If you are trying to use a coupon code and your discount isn’t being applied at checkout:
If you never received your discount code after subscribing to our newsletter:
If you have tried all of these things and you are still struggling with your coupon code, contact our support team for help.
If you are running into a problem using our products, your first step should be to read the helpful guides we’ve created that will walk you through solving your problems. You can find our guides here.
If you have read through the guides and you’re still having trouble, reach out to our customer support team and they will help you in any way they can.
All of our products have a shelf life of 2 years from the date of manufacturing. To find the date your product was manufactured, look at the first 6 digits of the code stamped on the bottle. This is the date it was produced (MM/DD/YY).
If your product is older than 2 years, don’t assume it’s a lost cause. We keep retains of every batch we make, going back 15+ years, and the products still work to their full capacity. It’s highly likely that yours will too - even if it is older than 2 years.
We know how important it is for many of you to use products that are safe for your family, pets, and the environment!
Rest assured knowing that all Unique Drain + Septic products are 100% safe and eco-friendly, so you can use them without fear that you could be damaging or endangering your home or the environment.
Orders that exceed $30 qualify for free standard shipping. Keep in mind that coupon codes and discounts that lower the price below $30 will disqualify your order for free shipping.
To activate free shipping when your order is over $30, follow these steps.
Still Need Help?Contact Customer Support